Refund policy

✨ Refund & Return Policy

At Scentify Essence, every product is handcrafted, carefully inspected, and packaged with care. Because our products contain fragrance and scent preference is subjective, all fragrance products are final sale.

We do not accept returns, exchanges, or provide refunds due to fragrance preference, personal preference, or a change of mind.

🌿 Final Sale Products

The following products are final sale:

• Fragrance oils
• Aromatherapy oils
• Waterless Diffuser Oils
• Candles
• Wax melts
• Room and linen sprays
• Carpet fresheners
• Car fresheners
• Scent diffusers
• Other fragranced products

If you are unsure about a fragrance, we encourage you to review the fragrance notes and product description before purchasing.

For our Waterless Diffuser Oils, we also offer a 30 ml Discovery Size so you can experience a fragrance before purchasing the 120 ml size. These are also final sale items 

📦 Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or an item is missing from your order, please contact us within 7 calendar days of delivery.

Please email scentifyessence@gmail.com and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging
• Photos of the shipping box if the package arrived damaged

If your item was damaged during shipping or we made an error with your order, we will work with you to provide an appropriate resolution, which may include a replacement or refund for the affected item.

🚫 Non Returnable Items

Because of the nature of our products, we do not accept returns on fragranced products due to scent preference or change of mind.

We also do not accept returns on:

• Sale or closeout items
• Used or opened products
• Custom or personalized items
• Gift cards
• Products that have been altered, damaged, or used after delivery
• Items reported outside the applicable reporting period

💫 Exchanges

We do not offer traditional exchanges on fragrance products.

If you receive an incorrect, damaged, defective, or missing item, please contact us within 7 calendar days of delivery so we can assist you.

💌 Questions?

We’re happy to help.

For questions or assistance with an order, please contact us at:

scentifyessence@gmail.com

Thank you for choosing Scentify Essence, where every scent is crafted with intention and soul. 🤎

This policy applies to orders shipped within the United States. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or waived under applicable law.