Shipping policy

**Shipping Policy:**

**1. Shipping Methods:**

   - We offer standard shipping and expedited shipping options for all orders within US.

   - Orders are processed and shipped within 1-3 business days, excluding holidays.

**2. Shipping Rates:**
   - Shipping rates are calculated based on the weight of the package and the destination address.
   - Customers can view the shipping cost at the checkout before completing their purchase.

**3. Domestic Shipping:**
   - We offer domestic shipping within [United States] only.
   - Domestic orders typically arrive within 3-7 business days after shipment.

**4. International Shipping We currently ship to Canada, the United Kingdom, Australia, and New Zealand via FedEx, UPS and USPS. International shipping rates are calculated at checkout based on package weight and destination.

Estimated delivery times:

  • Canada: 5–10 business days
  • United Kingdom: 7–14 business days
  • Australia & New Zealand: 10–21 business days

Duties & Taxes All applicable duties, customs fees, and import taxes are calculated and collected at checkout. There are no surprise charges upon delivery.

Updated 6/12/26

**5. Order Tracking:**
   - Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  - You can track the status of your order using the provided tracking number.

**6. Shipping Address:**
   - Please ensure that the shipping address provided during checkout is accurate and complete.
   - We are not responsible for orders shipped to incorrect addresses provided by the customer.

**7. Shipping Delays:**
   - While we strive to ensure timely delivery of all orders, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays.
   - We appreciate your patience and understanding in such situations.

**8. Shipping Damage or Loss:**
   - In the rare event that your order arrives damaged or is lost during transit, please contact us immediately.
   - We will work with you to resolve the issue and either replace the damaged items or provide a refund.

**9. Shipping Restrictions:**
   - Some products may be subject to shipping restrictions based on local regulations. Customers are responsible for complying with any applicable laws or regulations regarding the shipment of our products.

**10. Contact Us:**
   - If you have any questions or concerns regarding our shipping policy, please contact our customer service team at Scentifyessence@gmail.com.

**Note:** This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding shipping.

 

**Order Cancellation Policy**

At Scentify Essence, we take pride in processing and shipping your orders quickly to ensure you receive your items as soon as possible.

Once an order has been shipped, it cannot be canceled or changed.


Please review your order carefully before completing your purchase. If you have any questions or need assistance, feel free to contact us before your order is processed.


We appreciate your understanding and support of our small business!



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Feel free to customize any part of the policy to better fit your business's specific needs and requirements.