Terms of service

SOULFUL ESSENCE TERMS OF SERVICE

Last updated: October 10, 2026

OVERVIEW

Welcome to Soulful Essence! The terms “we,” “us,” and “our” refer to Soulful Essence, a brand operated by Scentify Essence LLC. Soulful Essence operates this online store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced herein, describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they contain important information regarding your legal rights, warranty disclaimers, and limitations of liability.

By visiting, browsing, interacting with, or purchasing from our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not access or use our Services.

SECTION 1: ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state of residence or have the required consent to allow any minor dependents under your care to use the Services.

You may be asked to provide information such as your email address, billing information, payment details, and shipping address to access our Services or complete a purchase.

You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the security of your account credentials and for activities conducted through your account.

You may not sell, transfer, assign, or license your account to another person without our written permission.

SECTION 2: OUR PRODUCTS

Soulful Essence offers luxury handcrafted candles, home fragrance products, scent diffusers, and other lifestyle and self care products.

We make reasonable efforts to display our products accurately. However, product colors and appearances may vary depending on your device, screen settings, lighting, and other factors.

Because our products contain fragrance, scent perception may vary from person to person and depending on the environment in which a product is used. We cannot guarantee that a fragrance will meet every customer’s personal preferences.

Product descriptions, prices, availability, and offerings may change without notice. We reserve the right to discontinue products, limit quantities, or restrict sales to particular individuals, regions, or jurisdictions where permitted by law.

Nothing in this section excludes any product rights or remedies that cannot legally be waived.

SECTION 3: ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, or cancel an order for legitimate reasons, including suspected fraud, payment issues, inventory errors, pricing errors, or violations of our store policies.

Your order is subject to acceptance and successful payment processing. We may contact you using the information provided at checkout if we need to clarify or resolve an issue with your order.

Please review your order carefully before submitting it. Once an order has been processed or shipped, cancellation may not be possible.

All purchases are subject to our Refund & Return Policy, available on our website.

You represent that your purchases are intended for personal or household use unless a separate wholesale or commercial purchasing arrangement has been agreed upon.

SECTION 4: PRICES, PAYMENTS, AND BILLING

Prices, discounts, and promotions may change without notice. The price charged for an order will generally be the price displayed at the time of purchase, subject to applicable corrections for errors.

Unless otherwise stated, prices may not include applicable taxes, shipping, handling, or other charges disclosed at checkout.

Prices and promotions offered through our website may differ from those offered at in person events, through wholesale arrangements, or by third party retailers.

You agree to provide current, complete, and accurate billing and payment information. You authorize the applicable payment provider to charge your selected payment method for the total amount displayed at checkout.

We reserve the right to limit or cancel orders that appear fraudulent, unauthorized, or intended for unauthorized resale.

SECTION 5: SHIPPING AND DELIVERY

We offer shipping and other fulfillment options as displayed on our website or communicated at checkout.

Shipping and delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, weather, holidays, address issues, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

If a package arrives damaged, an item is incorrect, or an order is missing an item, please contact us at hello@mysoulfulessence.com within seven calendar days of delivery, including your order number and supporting photographs when applicable.

We will review the circumstances and determine an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

Nothing in these Terms limits any rights that applicable law grants you concerning shipping, delivery, or loss of goods.

SECTION 6: REFUNDS, RETURNS, AND GIFT CARDS

Our Refund & Return Policy explains our rules for final sale products, returns, exchanges, and requests involving damaged, defective, incorrect, or missing items.

Because fragrance preferences are subjective, our fragranced products are generally final sale and are not eligible for returns or exchanges because of scent preference or a change of mind.

Gift cards: All gift card sales are final. Gift cards are nonrefundable and cannot be exchanged for cash, except where required by applicable law. Additional restrictions may apply as permitted by law.

Please review the complete Refund & Return Policy before purchasing.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

SECTION 7: RIGHT TO REFUSE OR CANCEL SERVICE

Soulful Essence reserves the right to refuse service, restrict transactions, or cancel orders when permitted by law and when reasonably necessary to protect our business, customers, or the integrity of our Services.

Reasons may include suspected fraudulent transactions, unauthorized payment activity, abusive or threatening conduct, attempts to exploit our website, violations of our published policies, or misuse of our Services.

If an order is canceled after payment, we will address any applicable refund in accordance with the circumstances and applicable law.

We will not use this provision to unlawfully deny customers their rights or remedies.

SECTION 8: INTELLECTUAL PROPERTY

Our Services and their contents, including our brand names, logos, text, product descriptions, photographs, graphics, videos, designs, packaging artwork, and other original materials, are owned by or licensed to Scentify Essence LLC and are used in connection with the Soulful Essence brand.

These materials are protected by applicable intellectual property laws.

You may access and use our website for personal, noncommercial purposes. You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

Soulful Essence, its logos, product names, designs, and slogans may be protected by trademark or other intellectual property rights. No permission to use these materials is granted unless expressly authorized in writing.

Shopify and other third party names and logos belong to their respective owners.

SECTION 9: OPTIONAL TOOLS AND THIRD PARTY SERVICES

Our Services may provide access to tools, applications, payment services, or other features operated by third parties.

We do not control every aspect of these third party services and do not guarantee their availability or performance.

Your use of third party tools is subject to the applicable provider’s terms and policies. To the extent permitted by law, we are not responsible for issues caused by third party services outside our control.

New tools and features added to our website will also be subject to these Terms unless separate terms apply.

SECTION 10: THIRD PARTY LINKS

Our website may contain links to third party websites, applications, or services.

These links are provided for convenience. We do not control or guarantee the accuracy, security, availability, or practices of third party websites.

Your use of those websites is at your own risk and subject to their terms and privacy policies.

Questions or complaints regarding third party products or services should be directed to the applicable provider.

SECTION 11: PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify processes certain personal information to operate, maintain, and improve the Services. Information may also be shared with payment processors, shipping providers, and other service providers as necessary to fulfill orders and operate our business.

Please review our Privacy Policy for details about how personal information is collected, used, disclosed, and protected.

Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.

SECTION 12: FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, or other content to us, you represent that you have the rights necessary to submit that content and that it does not violate applicable law or another person’s rights.

By submitting content, you grant us a nonexclusive, worldwide, royalty free license to use, reproduce, display, and distribute that content in connection with operating and promoting our business, subject to applicable law and our Privacy Policy.

We may remove content that we reasonably determine violates these Terms, applicable law, or another person’s rights.

We do not claim ownership of your original content merely because you submit it to us.

You must not submit false reviews, impersonate another person, or provide misleading information about your experience with our products or Services.

SECTION 13: ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct errors and update information when appropriate.

If an error materially affects an order, we may contact you to explain the issue and discuss available options, including cancellation and any applicable refund.

We will handle such situations in accordance with applicable law.

SECTION 14: PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to:

1. Violate applicable laws or regulations.
2. Infringe upon our intellectual property rights or the rights of others.
3. Submit fraudulent, false, or misleading information.
4. Harass, threaten, abuse, or unlawfully discriminate against others.
5. Upload malicious code, viruses, or other harmful materials.
6. Attempt unauthorized access to our website, accounts, or systems.
7. Collect personal information from other users without authorization.
8. Send spam or engage in phishing, scraping, or other unauthorized data collection.
9. Copy, resell, or commercially exploit our Services without authorization.
10. Interfere with the security, operation, or availability of our website.

We may restrict or terminate access to our Services when reasonably necessary to address violations of these Terms, subject to applicable law.

SECTION 15: DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, error free, or available at a particular time.

We do not guarantee that our products will meet every customer’s individual preferences or expectations.

To the extent permitted by law, we disclaim warranties that may otherwise apply to our Services, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded or limited.

SECTION 16: LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Scentify Essence LLC, operating as Soulful Essence, and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our Services or products.

This limitation includes losses such as lost profits, lost revenue, or loss of data, to the extent permitted by law.

Nothing in this section limits liability that cannot legally be limited or excluded, including applicable rights concerning personal injury, fraud, or other matters for which liability cannot be disclaimed.

SECTION 17: INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Scentify Essence LLC, operating as Soulful Essence, and its applicable representatives and service providers from third party claims, losses, and reasonable expenses arising directly from your unlawful use of our Services, your violation of these Terms, or your infringement of another person’s rights.

This provision does not require you to indemnify us for our own unlawful conduct or for matters for which indemnification cannot legally be required.

SECTION 18: SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

SECTION 19: TERMINATION

We may suspend or terminate access to our Services when permitted by law, including when a user materially violates these Terms or engages in unauthorized or harmful activity.

You may stop using our Services at any time.

Any rights or obligations that arose before termination, as well as provisions that by their nature should continue afterward, will survive termination to the extent applicable.

SECTION 20: ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund & Return Policy, and other applicable policies referenced on our website, constitute the agreement governing your use of our Services.

They replace prior versions of these Terms concerning the same subject matter.

If a separate written agreement applies to a particular transaction, that agreement may govern the matters it specifically addresses.

SECTION 21: ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights and obligations in connection with a business restructuring, merger, acquisition, or transfer of business assets, subject to applicable law.

SECTION 22: GOVERNING LAW

These Terms of Service are governed by the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict of law principles.

Any legal proceedings will be brought in a court with appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal requirements.

SECTION 23: CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, website, products, services, or legal obligations.

The latest version will be posted on this page with its updated effective date.

Where required by law, we will provide notice of material changes. Your continued use of our Services after updated Terms become effective constitutes acceptance where legally permitted.

SECTION 24: RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.

However, purchases made through our store are transactions between you and Scentify Essence LLC, operating as Soulful Essence.

To the extent permitted by law, Shopify is not responsible for transactions between you and our business, including disputes arising from products purchased from our store.

Nothing in these Terms removes any rights or responsibilities that applicable law imposes on Shopify or any other party.

SECTION 25: CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Brand: Soulful Essence

Legal business entity: Scentify Essence LLC

Email: hello@mysoulfulessence.com

Business location: Houston, Texas, United States

Website: https://mysoulfulessence.com

Please contact us using the email address above for questions regarding our products, orders, or these Terms of Service.

Thank you for choosing Soulful Essence. We appreciate your support and the opportunity to bring peace, love, and light into your everyday life.